Q-1-3 How to Obtain Communication Services

I. Requests for Telephone & Data Network Service

1. The ITS Service Request Portal is used to request new voice and data services, change or remove existing services and features, or to request equipment and services. These services can be ordered at: https://techhelpcenter.uky.edu/selfservice
2. Typical requests such as new data lines or simple equipment installs are generally completed within 30 to 60 days, depending on scope and resource availability. Requests involving major renovations, complex work, off-campus projects, or equipment with long lead times may require 90 to 120 days or longer for completion.

II. Information Technology Services work orders on capitalized projects

1. Areas will be allowed to use renewal & replacement cost centers to fund ITS projects.
2. Most ITS work greater than $5,000 and less than $100,000 will be charged to departmental operating cost centers.
   1. ITS work $100,000 or greater requires the establishment of a plant fund WBS element.
3. ITS will charge G/L account 559060 or 559070 for all project work greater than $5,000 on University of Kentucky (UK) owned buildings.
4. ITS will charge G/L account 639033 for projects less than $5,000.
5. ITS will charge G/L account 639038 for all project work done on leased buildings (buildings not owned by UK).

Refer to BPM E 12-1 Capitalization Policy for further information on establishing capital project cost centers.