Q-1-4 Billing Services

Billing for Telephone & Data Network Service

1. The Information Technology Services (ITS) Business Office handles all internal and external communications purchases and related billing for the University of Kentucky (UK).
2. Departments are billed monthly through UK’s SAP accounting system, which allocates charges to authorized departmental cost centers. Each billing cycle includes all applicable charges such as converged fees, international long-distance, cellular and campus mobile services, paging, software maintenance and license fees, incident costs and work order charges covering labor and materials for requested work. Examples of work order-related charges include installing new voice and data services, running wire, and performing other requested telephone or network-related work.
3. Authorized external customers receive a monthly bill statement from ITS and pay UK by check or credit card.
4. Access to the monthly Communications bill is available by logging on to: https://www.mypinnaclelogin.com/uky/app/f?p=1003:1:
5. Cellular telephones may be furnished to an employee for the purpose of conducting UK business. Additional information on cellular phones is available in the Business Procedures Manual Section Q-1-2.
6. Rates for IT Services are available on the ITS website at: https://techhelpcenter.uky.edu/convergedfee
7. Frequently asked questions regarding ITS Phone & Internet Services can be found at: https://uky.service-now.com/techhelp